I experience. I share. We listen.

My anxiety stemmed from my father’s move from Meridian Park to a facility in Oregon City, where he was in a room the size of Wilma’s but with three other people, all of them comatose. His care was sub-par at best. He was confined to his bed and received no physical therapy. The staff seemed complacent and unqualified.

I was comfortable with what I found at West Hills Health & Rehabilitation, and after two days, my anxiety was gone. Every caregiver I met who came into Wilma’s room was friendly, respectful, compassionate, and professional. Tawnya S. was particularly friendly and helpful. They listened to mom and were receptive to my observations and suggestions.

I was really impressed when on February 21, three professionals came into mom’s room for a conference with her and me to plan a regimen for recovery, with specific goals set forth based on her wishes. It is clear you have established a culture of respectful treatment to protect the health and dignity of your clients.

I’m well aware of the shortcomings of our healthcare system in America, especially for the elderly, and I have made it a personal mission to see it improved. But it is so comforting to know there are facilities such as yours that have the dedication to put care for older folks in their last days before the bottom line.

You have all my respect and my deep gratitude.

Each and every employee, Registered Nurse, Certified Nursing Assistant, Physical Therapist, Occupational Therapist who worked with and provided care for my husband were stellar. You and your Human Resources Department are deftly skilled in selecting the cream of the crop

Pres’ primary nursing team, Janice, RN, and lamin, CNA, created a comforting and cheerful atmosphere that can’t be bested. Each and every other nurse and certified nursing assistant that was assigned to Pres always provided the utmost warm and wonderful care as well.

Pres’ Rehabilitation Team, led by Trent, Director of Rehabilitation, can’t be topped. Every day, they generously provided inspiration, humor, and heart all while ensuring Pres’ road to recovery progressed in a positive and safe manner.

Professionalism, inspiration, humor, and heart belong to each and every employee we met and have come to know. Deb, Admissions Coordinator, who took us under her wing from day one offering bushels of support and help, continues to keep in touch with offers of help and to see how we’re both doing. Debi, Social Service-Skilled Care, always made sure our needs were met and made time to check in with Pres frequently. Ashley, Life Enrichment, (Morale Booster and Entertainer Extraordinaire!) always kept us smiling and entertained. You simply can’t be anything but happy when Ashley is around! Ken and Meagan, Receptionists, were always welcoming and glad to see us and made me feel at home. Amber RN, who was often Pres’ evening nurse, was always cheerful and helpful. Bee, is always happy and helpful and Jennifer, who works so hard and seemingly tirelessly, is always friendly and cheerful. Betty worked individually with Pres to meet his dietary requests. Melissa, Business Office Manager and Yolanda were both extremely caring and helpful to me during a particularly difficult time.

There are many other employees whose names we don’t know, but as I said before, each and every person who has been in contact with either or both of us have all been sensational and we want to thank them all with all of our hearts.

As I hope I’ve conveyed, our highest praise and heart-felt thanks belong to the entire West Hills staff. We thank you for the community you’ve created and welcomed us into and for inspiring my husband to so willingly dive into his therapy and recovery plan. We owe that inspiration to your hard work, your technical ability, and your caring words of encouragement and daily dedication.

Thank you for everything!

Warmest regards, Gail

I would just like to say how impressed I have always been with the loving care Mum received when she made her home with West Hills, and would like to express thanks and gratitude from Joyce’s family here in England. Despite the difficulties of the Covid 19 pandemic Mum told me that she was looked after extremely well and how hard everyone worked, not only to keep residents safe but to also maintain morale. This gave us great peace of mind.

We realise that it takes whole team to look after a resident but could I please ask you to pass our thanks on to three very special people in particular. Firstly to Monica and Aura who were so gentle and kind in their caring, right to the end. Mum loved them both. I understand that these two wonderful ladies even laid Mum out after her passing and my sister, Chris, said Mum look so beautiful and at real peace.

Also, our thanks to Nate who arranged FaceTime calls to us every week during lockdown. He also arranged a very special day for Mum to celebrate her 100th birthday, sending out photos for the family to enjoy even though we couldn’t be with her. The flamingos were a brilliant touch! Nate is a very special young man and we wish him well in his chosen career.

We won’t forget West Hills.

Grateful thanks.