PORTLAND, ORE., (July 14, 2015) – West Hills Health & Rehabilitation Center, managed by The Goodman Group, has been selected as a 2015 recipient of the Silver – Achievement in Quality award for its outstanding performance in the health care profession. The award is one of three distinct awards possible through the National Quality Award program, presented by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL). The competitive award program highlights select centers across the nation that serve as models of excellence in providing high-quality long term and post-acute care. West Hills Health & Rehabilitation Center was one of 125 centers nationwide and one of only 3 centers in the state of Oregon to receive the 2015 Silver level award.
“We are all so proud of this recognition” said Nicole Easley, executive director of West Hills Health & Rehabilitation Center. “The key to our success is our committed team. Their hard work and dedication to improving the lives of the residents we care for every day is why we are in this position. We’ve dedicated ourselves to this quality journey and are looking ahead to the next level.”
Implemented by AHCA/NCAL in 1996, the National Quality Award Program is centered on the core values and criteria of the Baldrige Performance Excellence Program. The program assists providers of long term and post-acute care services in achieving their performance excellence goals.
The program has three levels: Bronze, Silver, and Gold. Centers begin the quality improvement process at the Bronze level and must receive an award at each level before proceeding to the next. As a recipient of the Silver – Achievement in Quality award, West Hills Health & Rehabilitation Center has demonstrated systematic advancements in quality, plans for continual improvement, and sustainable organizational goals. West Hills Health & Rehabilitation Center may now move forward in developing approaches and achieving performance levels that meet the criteria required for the Gold – Excellence in Quality award, which requires them to address the Baldrige Health Care Criteria for Performance Excellence in its entirety.
“By successfully applying the rigorous standards of this program, West Hills Health & Rehabilitation Center has achieved a significant milestone on its quality journey,” said Christine Boldt, chair of the AHCA/NCAL National Quality Award Board of Overseers. “I commend West Hills Health & Rehabilitation Center for this achievement.”
The awards are sponsored by AHCA/NCAL Associate Business Members My InnerView, by National Research Corporation and PointRight. My InnerView represents the true voice of nursing home and assisted living residents, families, and employees with the most insightful quality measurement solutions and satisfaction surveys in the healthcare continuum. PointRight is the recognized leader in data-driven analytics for health care and insurance. The awards will be presented during the AHCA/NCAL 66th Annual Convention and Exposition, October 4-7, 2015, in San Antonio, Texas.