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West Hills Health & Rehabilitation Center Receives Silver National Quality Award

PORTLAND, ORE., (July 14, 2015) – West Hills Health & Rehabilitation Center, managed by The Goodman Group, has been selected as a 2015 recipient of the Silver – Achievement in Quality award for its outstanding performance in the health care profession. The award is one of three distinct awards possible through the National Quality Award program, presented by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL). The competitive award program highlights select centers across the nation that serve as models of excellence in providing high-quality long term and post-acute care. West Hills Health & Rehabilitation Center was one of 125 centers nationwide and one of only 3 centers in the state of Oregon to receive the 2015 Silver level award.

qaward_15silver“We are all so proud of this recognition” said Nicole Easley, executive director of West Hills Health & Rehabilitation Center. “The key to our success is our committed team. Their hard work and dedication to improving the lives of the residents we care for every day is why we are in this position. We’ve dedicated ourselves to this quality journey and are looking ahead to the next level.”

Implemented by AHCA/NCAL in 1996, the National Quality Award Program is centered on the core values and criteria of the Baldrige Performance Excellence Program. The program assists providers of long term and post-acute care services in achieving their performance excellence goals.

The program has three levels: Bronze, Silver, and Gold. Centers begin the quality improvement process at the Bronze level and must receive an award at each level before proceeding to the next. As a recipient of the Silver – Achievement in Quality award, West Hills Health & Rehabilitation Center has demonstrated systematic advancements in quality, plans for continual improvement, and sustainable organizational goals. West Hills Health & Rehabilitation Center may now move forward in developing approaches and achieving performance levels that meet the criteria required for the Gold – Excellence in Quality award, which requires them to address the Baldrige Health Care Criteria for Performance Excellence in its entirety.

“By successfully applying the rigorous standards of this program, West Hills Health & Rehabilitation Center has achieved a significant milestone on its quality journey,” said Christine Boldt, chair of the AHCA/NCAL National Quality Award Board of Overseers. “I commend West Hills Health & Rehabilitation Center for this achievement.”

The awards are sponsored by AHCA/NCAL Associate Business Members My InnerView, by National Research Corporation and PointRight. My InnerView represents the true voice of nursing home and assisted living residents, families, and employees with the most insightful quality measurement solutions and satisfaction surveys in the healthcare continuum. PointRight is the recognized leader in data-driven analytics for health care and insurance. The awards will be presented during the AHCA/NCAL 66th Annual Convention and Exposition, October 4-7, 2015, in San Antonio, Texas.

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West Hills Health & Rehabilitation Center Receives Highest Rating From U.S. News & World Report

WASHINGTON, D.C. AND PORTLAND, ORE., (March 5, 2015) – West Hills Health & Rehabilitation Center, a senior living community in Portland, Ore., managed by The Goodman Group, has received the highest possible overall rating of five stars in U.S. News & World Report’s seventh annual “Best Nursing Homes,” available exclusively at www.usnews.com/best-nursing-homes. West Hills Health & Rehabilitation Center offers a comprehensive range of rehabilitation services as well as skilled nursing and respite care.

best-nursing-homesCreated by the publisher of Best Hospitals and Best Children’s Hospitals, the Best Nursing Homes 2015 ratings highlight the top nursing homes in each city and state, out of nearly 16,000 facilities nationwide. The goal is to help users find a home with a strong track record of quality care. According to Centers for Medicare and Medicaid Services, about 60 percent of individuals over 65 years old will require some type of long-term care services during their lifetime and over 40 percent will receive care in a nursing home for some period.

To create Best Nursing Homes 2015, U.S. News drew on data from Nursing Home Compare, a program run by the Centers for Medicare & Medicaid Services, the federal agency that sets and enforces standards for nursing homes. U.S. News awarded the “Best Nursing Homes” designation to facilities that recently earned the agency’s highest overall rating of five stars.

“We are very proud of our staff and their dedication to providing exceptional Platinum Service® and care for our residents and this national recognition,” said Nicole Easley, executive director, West Hills Health & Rehabilitation Center. “We are also proud to be among the approximately 20 percent of all senior living facilities that earned an overall 5-star rating in the state of Oregon.”

“Finding the right place for an elderly loved one is a challenge millions of Americans face each year,” says Brian Kelly, editor and chief content officer of U.S. News. “We hope our Best Nursing Homes ratings, advice and tools help them navigate this important decision.”

Along with the ratings, U.S. News has published a series of articles on questions to ask when choosing a nursing home, and how to spot warning signs of bad care, understand how the federal Affordable Care Act affects senior care, and otherwise manage the emotional and financial challenges of dealing with an aging loved one.

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Sponsored by The Whole You, the West Hills Senior Campus Health and Fitness Program

PORTLAND, ORE., (August 7, 2014) Please join us for a three day class exploring different ways in which death and loss affect us. Gentiva Hospice Grief Counselors, Jack Thompson and Dan Miller, will introduce us to the grief process and will answer questions related to these issues. Jack and Dan believe in creating a safe environment, which allows for discussion from those wishing to share while honoring the desires of those who do not wish to speak. In this class, learn about many myths of the grief process, receive tools to help navigate through sad times and strive to come to a new, less confusing relationship with grief and sadness.

If possible, we prefer participants to commit to all three classes, however, we understand for many, that may not be possible; please come anyway! While grieving is an alone process, we do not need to do it alone.

When:
August 25th
September 22nd
October 27th
6:30pm – 8:30pm

Where:
West Hills Village Senior Residence
5711 SW Multnomah Blvd
Portland, OR 97219

RSVP:
Joy Kovacs – 503-245-7621

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West Hills Health & Rehabilitation Center in Portland Receives National Award for Commitment to Quality Services

PORTLAND, Ore., June 17, 2014 – West Hills Health & Rehabilitation Center has been recognized as a 2014 recipient of the Bronze – Commitment to Quality National Quality Award for its outstanding performance in the health care profession. The award, presented by the American Health Care Association and National Center forAssisted Living (AHCA/NCAL), highlights facilities across the nation that have demonstrated their intention to pursue a rigorous quality improvement system.

award-wrap“I applaud West Hills Health & Rehabilitation Center for its commitment to delivering quality care,” said Mark Parkinson, President and CEO of AHCA/NCAL. “This award represents the dedication that each Bronze recipient has given to improve quality in the long term and post-acute care profession.”

Implemented by AHCA/NCAL in 1996, the National Quality Award Program is centered on the core values and criteria of the Baldrige Performance Excellence Program. The program assists providers of long term and post-acute care services in achieving their performance excellence goals.

The program has three levels: Bronze, Silver, and Gold. Facilities begin the quality improvement process at the Bronze level, where they develop an organizational profile with essential performance elements such as vision and mission statements and an assessment of customers’ expectations. Bronze applicants must demonstrate their ability to implement a performance improvement system. A team of trained Examiners reviews each Bronze application to determine if the facility has met the demands of the criteria. As a recipient of the Bronze – Commitment to Quality award, West Hills Health & Rehabilitation Center may now move forward in developing approaches and achieving performance levels that meet the criteria required for the Silver – Achievement in Quality award.

The awards are sponsored by AHCA/NCAL Associate Business Member My InnerView, a web-based applied research and quality-management company that supports leaders across the entire assisted living, senior housing and skilled nursing profession with tools to measure, benchmark and improve performance. West Hills Health & Rehabilitation Center was one of only nine Oregon facilities to receive the Bronze level award. The recipient centers will be honored during the AHCA/NCAL’s 65th Annual Convention and Exposition, October 5-8, 2014, in Washington, D.C.

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West Hills Health & Rehabilitation Center received highest rating from U.S. News & World Report

Washington, D.C., (March 13, 2014)West Hills Health & Rehabilitation Center, a senior living community in Portland, Oregon, managed by The Goodman Group, has received the highest possible overall rating of five stars in U.S. News & World Report’s sixth annual “Best Nursing Homes,” available exclusively athttp://www.usnews.com/best-nursing-homes.

best-nursing-homesThe Best Nursing Homes 2014 ratings highlight the top nursing homes in each city and state, out of nearly 16,000 facilities nationwide. U.S. News’ goal is to help the millions of Americans who will spend time in a nursing home in 2014 find a home with a strong track record of good care. According to Centers for Medicare and Medicaid Services, about 60 percent of individuals over 65 will require some type of long-term care services during their lifetime and over 40 percent will receive care in a nursing home for some period.

Best Nursing Homes draws on data from the Centers for Medicare & Medicaid Services, a federal agency that assesses homes in three categories—health inspections, level of nurse staffing, and quality of care—and gives each an overall rating.

U.S. News awarded the “Best Nursing Home” designation to homes that earned an overall rating of five stars from CMS in January 2014.

“We are very proud of our staff and their dedication to providing exceptional Platinum Service® and care for our residents and this national recognition,” said Nicole Easley, executive director, West Hills Health & Rehabilitation Center, a senior living community. “We are also proud to be among the approximately 27 percent of all senior living facilities recognized with an overall 5-star rating in the state of Oregon.”

Along with the ratings, U.S. News has published a series of articles on how to pay for care, spot warning signs of bad care, understand how the federal Affordable Care Act affects senior care, and otherwise manage the emotional and financial challenges of dealing with an aging loved one.

“The rising number of five-star homes is encouraging,” says Avery Comarow, U.S. News health rankings editor. “It speaks to care that is steadily becoming more skilled and compassionate.”

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